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Customer information

How can I filter in the webshop?
When you go to the product range in the webshop, you will be given the option to filter for a variety of characteristics using the filter menu on the left of the page. If you click on a certain filter, you will only see the products that meet that specification.

Why can't I buy from the full product range for the selected delivery data?
We are unable to ship certain products on a selected delivery date because growers may not be able to deliver them to us in good time. Availability depends on the delivery times of our growers. Products that are not available will disappear from the range shown, so that we never have to disappoint you. In other words, you will only ever see the complete product range that is available for your selected departure date.

Why do I see more products at certain times than others?
Our product offer is constantly changing and the webshop always displays the current product range. The range of products you can see depends on availability and stock.

How do I start a new order?
You can start an order by pressing the green 'Start a new order' button on your own profile page or on the homepage of the website. When you start a new order, you can select a shipping date for your products. The shipping date depends on the location of your company. Another way to start an order is to add products to your shopping cart. This automatically starts a new order, without the need to click on the start a new order button first. You can see that you have started an order because a new line appears below the menu bar with the chosen date of your order. 

How do I place my order?
When you start an order, you can add products to your cart. When you add a product, a ten-minute timer starts to run. When the 10 minutes are up, the product will be ordered automatically. We do this because otherwise reserved products remain in the shopping cart and the available quantities in the system are no longer up to-date. Instead of letting the timer run, you can also complete your order manually. You can do this by clicking the ‘Confirm order’ button in your shopping cart. Once your order has been successfully completed, you will receive a confirmation email from us.

If you have added a product that you don't want to order after all, you can remove this product from your shopping cart by clicking on the X on the relevant product line in the shopping cart. This is only possible if the timer has not yet expired.

How can I adjust my placed order?
Once you have placed your order or the timer has expired, it is no longer possible to delete products. However, you can still add products to your existing order. This is done by opening your placed order via ‘Pending orders’ in your profile. The only way to remove products is to get in touch with your contact person.

How can I reorder from my order history?
You can do this by clicking on the 'Re-order from history' button above the filter menu of the product range. There, you will see the products that you have ordered before. Please note that prices and availability may be different when you order them again, as you are not ordering based on the current product range, but from previously placed orders.

How do I know that my order has gone through?
Once your order has been successfully completed, you will receive a confirmation email from us.

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